Return Policy
At Costplusunits.com, we strive to ensure your satisfaction with every purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds for products purchased through our website.
Return Eligibility
You may return eligible items within 30 days of delivery, provided the following conditions are met:
- The item is unused, uninstalled, and in resalable condition.
- The item is returned in its original packaging with all included accessories and documentation.
- You can provide a proof of purchase (order number, receipt, or invoice).
Non-Returnable Items
Some items are non-returnable, including:
- Installed or altered equipment
- Custom or special orders
- Clearance or final sale items
- Opened items not in original condition
How to Initiate a Return
To initiate a return, please contact our customer support team at support@costplusunits.com with:
- Your order number
- Reason for return
- Photos of the item and packaging (if applicable)
Do not ship items back without prior approval, as unauthorized returns may be rejected.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, unless the return is due to an error on our part.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service and purchasing shipping insurance.
- Costplusunits.com is not responsible for items lost or damaged in transit.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery. We’ll arrange for a return or replacement at no cost to you.
Policy Changes
Costplusunits.com may update this Return & Refund Policy from time to time. We encourage you to review this page periodically to stay informed about our return practices.
